All applicants are pre-screened and told that they will be interviewed, vetted and monitored – and the results, good and bad, will be made public. This alone deters a lot of trades who know that their service is substandard. We ensure that the trades and services know that we are a consumer information service and that we have to remain unbiased. Our procedures for handling negative comments and complaints are clearly explained.
Our trained staff assess the applicant’s suitability and will then arrange an interview. To pass our vetting procedure we request:
Qualifications – we require proof that the applicant is qualified to undertake their chosen profession (e.g. Gas Safe, Part P).
Insurance – we require proof that they hold Public Liability and combined insurance if they employ people.
Proof of address – we require proof of the company’s trading address in the form of a utility bill or credit check, dependent on the type of company.
Identification – we require photo identification (passport, driver’s licence etc).
Referees – we require details of up to 10 previous customers (minimum of 6) for whom they have completed work for in the last 12 months for us to contact.
Code of Conduct and Ethics – we require the applicant to sign to agree to follow them.
Credit Check on Limited Companies – we perform a Credit Check on applicants that are Limited and Limited Liability Partnership companies to check their financial history.
In addition, we look at the length of experience and the company’s history as well as VAT and company legal status.
We believe the person best placed to monitor our members is you, the customer.
As a customer, you should receive a Checkatrade Reputation Report card from the tradesperson. This card allows you the opportunity to give comments and scores out of ten across different areas of their workmanship and service. Please complete this card and post it back to us – no stamp required. You can also Give Your Feedback online.
This public information stream allows us to publish reviews of how the trades and services performed, as well as to discuss with them the feedback they are getting. Your feedback is the very essence of Checkatrade – passing on word of mouth recommendations about the quality of tradespeople.
Providing your experience with a Checkatrade member has gone as expected, once we have received your feedback it will be reviewed and published within 2-5 working days. If you have sent us your feedback via a Reputation Report card in the post, allow extra time for it to reach us.
It doesn’t happen often, but if you have been let down by a Checkatrade member we want to help. You can find out more about our process for resolving issues.
Your name and address are never published alongside your feedback. However, we do require you to fill in your contact details. Without a name, address and telephone number we cannot substantiate any claim or opinion about a tradesperson and we cannot operate on hearsay. Each month we aim to spot check and verify over 50% of feedback received. We may call or email you to verify the details you supply.
Watch the video below to find out more about CheckaTrade
For more information or to request an estimate, call 01473 806 100